General
Welcome to Zenkaro. Please review the following terms and conditions that govern your use of our
website. Zenkaro reserves the right to update or modify these terms of use at any time without prior
notice to you.
Exchange Policy
If you receive a product with defects, kindly notify us within 48 hours of receiving the item. We will
guide you through the return process to our address in Pakistan, with all associated shipping and
customs charges covered by the customer. We conduct a thorough investigation upon receiving the
defective product and proceed with a refund or replacement at our discretion. Generally, we do not
accept exchanges or refunds, except in cases of verified defects or exceptional circumstances.
Price & Content Information
While we endeavour to maintain accurate pricing and content information, occasional errors may
occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices
or with inaccurate content descriptions. In such cases, we will contact the customer for further
instructions and may choose to cancel the order at our discretion.
Order Acceptance
We reserve the right to refuse or cancel any order for various reasons, including limitations on
quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud
avoidance department. We may require additional verifications before accepting any order, and if
cancelled, we will notify you.
Delivery Charges
Charges for international orders are calculated based on the destination and weight of the shipment.
Duties and taxes are not included in the goods’ price, and customs duty and tax charges are payable
to the courier company upon delivery.
Delivery Timelines
Zenkaro is responsible for dispatching your order, but we cannot control any delays caused by our
courier partners. If concerns arise after dispatch, please contact the courier service directly. As each
item is made to order, delays due to circumstances beyond our control may occur, and customers
will be informed of any delays.
Custom/Duties/Taxes
When ordering from https://pk.theleomonapprel.com for delivery overseas, customers may be
subject to import duties and taxes. Additional charges for Customs clearance are the customer’s
responsibility. Customs policies vary, and cross-border deliveries are subject to inspection by
Customs Authorities.
Care Instructions
- All of our pieces are designed to be dry clean only. We strongly recommend that customers adhere to these
care instructions to ensure the longevity and quality of the garment. - Please note that any damage caused by handwashing, machine washing, or any cleaning methods other than
dry cleaning will not be covered under our returns or exchange policy. We will not be held liable for any
deterioration, shrinkage, or damage resulting from improper care.
Privacy
Your privacy is important to us. Any personal information provided through this site will be used in
accordance with Zenkaro’s privacy policy.
Acceptable Use
Our goal is to create a positive, useful, and safe environment for all users. To maintain this
environment, we prohibit certain types of conduct that may be harmful to our users or to us. When
using our website, you may not: - Violate any applicable law or regulation.
- Infringe upon or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights.
- Post or share content that is illegal, abusive, harassing, damaging to reputation, pornographic, indecent,
profane, obscene, hateful, racist, or otherwise objectionable. - Send unsolicited or unauthorised advertising or commercial communications, such as spam.
- Engage in spidering, harvesting, or the use of software, including spyware, designed to collect data from the
website. - Transmit viruses or other harmful computer instructions intended to disrupt, damage, or interfere with the use
of computers or related systems. - Attempt to decipher, decompile, disassemble, or reverse engineer any software or underlying code used to
operate the website. - Advocate, encourage, or assist any third party in engaging in any of the above prohibited activities.
Governing Law
These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. You
agree that the courts of Karachi, including any consumer courts, will have exclusive jurisdiction over
any disputes you may have with us. Contact Information
For questions, concerns, or complaints, please email us at support@zenkaro.com or contact us
at +92316-4735516. We aim to respond to complaints within 2 business days. - Discalimer
We strive to ensure that the colours viewed on our website are an exact representation of the actual
colour of the outfit. However, there may be minor variations due to several factors such as the nature
of fabric dyes, weather at the time of dyeing, and differences in display output due to lighting, digital
photography, colour settings, and the capabilities of monitors.
